Bits & Banks ยท Episode 21
Bits & Banks - With Brynn Ammon - Episode 21
AI agents are changing how we think about core systems. But with greater autonomy comes a new set of questions around control, access and accountability.
In the latest episode of Bits & Banks, we sat down with Brynn Ammon, President of Credit Union Solutions at Jack Henry, to explore how core banking is evolving in the agentic era, and what this shift means for credit unions.
Key Highlights from the podcast:
๐ง๐ต๐ฒ ๐๐๐๐ผ๐ป๐ผ๐บ๐ ๐๐ถ๐ป๐ฒ ๐ช๐ถ๐น๐น ๐๐ฒ๐ฝ๐ฒ๐ป๐ฑ ๐ผ๐ป ๐ฅ๐ถ๐๐ธ
Not every workflow should have the same level of AI autonomy. From marketing content to credit decisions and fraud verification, the degree of human involvement needs to reflect the risk of the action.
๐ง๐ต๐ฒ ๐๐ผ๐ฟ๐ฒ ๐ฅ๐ฒ๐บ๐ฎ๐ถ๐ป๐ ๐๐ต๐ฒ ๐๐ถ๐ด๐ต๐๐ต๐ผ๐๐๐ฒ
As agents begin working across systems, the core remains the system of record and the foundation of trusted financial data. The opportunity is to make that data and its capabilities accessible to new workflows without losing control.
๐๐ด๐ฒ๐ป๐ ๐๐ฑ๐ฒ๐ป๐๐ถ๐๐ ๐๐ฒ๐ฐ๐ผ๐บ๐ฒ๐ ๐๐ฟ๐ถ๐๐ถ๐ฐ๐ฎ๐น
When agents can access data and take actions, institutions need to know exactly who or what is accessing information, what it is permitted to do, and how every action can be traced.
๐ง๐ต๐ฒ ๐๐ผ๐ฟ๐ฒ ๐๐ ๐๐ฒ๐ถ๐ป๐ด ๐ฅ๐ฒ๐ถ๐บ๐ฎ๐ด๐ถ๐ป๐ฒ๐ฑ ๐ณ๐ผ๐ฟ ๐๐
AI isn't only creating new workflows around the core. It is also creating opportunities to make complex product capabilities, proprietary systems and legacy technologies far more accessible to the people using them.
The conversation ultimately comes back to one fundamental question: How do financial institutions unlock the efficiency and possibilities of agentic AI while maintaining the governance and control that a highly regulated environment demands?
Thank you, Brynn, for joining us for such a thoughtful conversation and sharing your perspective on where core banking and AI are headed!
